Evaluates loan applications for quality, accuracy, and decisions them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution. Provides leadership, guidance and supervision to Contact Center representatives and Loan Agents. This position has various responsibilities relating to the productivity, quality, and efficiency of the individuals in the Contact Center, as well as the Company as a whole.
Credit Analyst will decision phone, Internet, indirect, ExpressLink, remote login and data entry applications. The Credit Analyst will also monitor the quality, efficiency, and accuracy of the loan applications taken by contact center representatives.
QUALIFICATIONS, SKILLS AND ABILITIES:
EDUCATION and/or EXPERIENCE:
This job description does not contain a comprehensive list of all duties, activities or responsibilities that may be assigned. Other duties, activities and responsibilities may be assigned due to job function change and business needs. The company reserves the right to amend or modify this job description at any time.
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.