Fraud Detection Analyst

US-IA-Urbandale
Req No.
2017-1523
Category
Customer Service/Support
Type
Full-Time

Overview

We're looking to add a Fraud Detection Analyst to our growing team. These individuals will analyze client accounts and transactions to detect potential fraud situations and identify fraud trends and patterns.

 

Available Shifts:

 

Sunday, Monday, Tuesday, Friday 12:30pm-11:00pm

 

Responsibilities:

  • Handle inbound and outbound calls to verify transactions and take appropriate action.
  • Ability to identify possible risks and make decisions based on your findings with minimal supervision.
  • Communicate to management any complex and unique situations that needs immediate attention.
  • Be a part of the team in making recommendations or improvements to the department regarding workflow or production.
  • Participate in projects and others tasks as needed.

Qualifications

  • 1-2 years credit card product knowledge and experience preferred.
  • Call Center/Customer Service experience.
  • Ability to navigate in a Windows environment and through different systems quickly.
  • Strong verbal and written communication skills required.
  • Strong analytical skills required.
  • Excellent problem solving abilities required.
  • Cooperative spirit of a team player.
  • Self-motivated, minimal supervision required.
  • The commitment to maintaining professionalism under stressful conditions.
  • Prioritize and complete multiple tasks in a high production environment.

If you are highly motivated, team oriented, and would enjoy the diversity of challenges and opportunities, please send your resume, cover letter, and salary requirements. 

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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