Compliance Manager

US-CA-Rancho Cucamonga
Req No.


CO-OP Financial Services is currently looking for an Compliance Manager in the Enterprise Risk Management department. This position is located in Rancho Cucamonga, CA.  Working remote is an option.

The Compliance Manager is responsible for establishing, managing, and maintaining an effective Compliance Program. Primary role is to ensure the organization is in compliance with the rules and regulations of regulatory agencies, that company policies and procedures are being followed, and that behavior in the organization meets the company's Standards of Conduct. This involves identifying what legal, regulatory, and contractual requirements the organization must comply with, coordinating compliance activities with key stakeholders, and creating and reporting metrics. Additionally, this role will work closely with Legal to establish a Privacy Office for the organization.

What your day will look like:

  • Manage the daily operations of the Compliance department and ensure the Program is in alignment with corporate expectations.
  • Develop and maintain compliance policies and procedures using industry best practices, such as ISO 19600:2014.
  • Maintain awareness of regulatory, legal, and contractual responsibilities for the organization, and modify Program accordingly.
  • Serve as subject matter expert for all compliance related matters including training, regulatory exams, and other audits/assessments.
  • Prepare for regulatory examinations and ensure an adequate corrective action process.
  • Serve as liaison between CO-OP and various regulatory agencies (e.g. NCUA, FFIEC, etc.) and law enforcement officials (e.g. local and federal), responding to inquiries and examination requests.
  • Collaborate with the Product SME on compliance related to all product/service offerings.
  • Perform compliance reviews in adherence with industry standards.
  • Proactively identify potential gaps in controls and recommend corrective action. Communicate compliance deficiencies to senior management via metrics and other means, and collaborate with leadership to develop and implement corrective action to resolve gaps.
  • Prepare formal written reports identifying exceptions and risk exposures to regulatory violations and make appropriate control recommendations.
  • Establish and maintain an ongoing program for training personnel, and subsequently conduct training in effective control management, audit processes and other compliance subjects.
  • Complete all registration and compliance requirements for the organization.
  • Work closely with Fraud team to ensure they are appropriately adhering and complying with BSA and AML reporting requirements and/or obligations.
  • Manage and maintain various vendor relationships, and serve as liaison with internal and external partners, as needed.
  • Manage the Regulatory Compliance risk assessment module within the enterprise risk assessment tool. This includes completion of the risk assessments.
  • Collaborate with Legal to establish a Privacy Office, as a means to protect the confidentiality of officers, employees and the company’s personal information.


This position requires five years Compliance, Auditing (internal or external) or Risk Management experience and experience in program development, implementation, and overall management. Bachelor’s degree from four year college in Business or related field. CCEP, CRCM, NCCO, CUCE and/or similar certification is preferred. Risk assessment software program knowledge (e.g. WolfPAC), experience in the Financial Institution or EFT industry, with ATM or POS knowledge and Credit Union industry experience/knowledge is preferred.


To perform this job successfully, the Compliance Manager must have thorough knowledge of field’s concepts, practices, and procedures, a thorough understanding of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) and a strong awareness of regulatory/legislative developments and industry trends.  Must have proficient PC knowledge and the use of standard software packages, such as Microsoft Word, Excel, and PowerPoint.


We are looking for someone with excellent verbal and written communication skills, as well as presentation skills, and must have effective interpersonal skills, and ability to convey complex information in a way that others can readily follow.  Must have excellent planning and organizational skills, as well as ability to prioritize workload using good judgment, while balancing the need for an immediate response with accuracy and completeness of information and have the ability to build strong relationships with stakeholders at all levels, internally and externally.   We are looking for someone who is detail-oriented with strong problem solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion and has the ability to work under minimal supervision and manage multiple tasks/projects simultaneously, while meeting demanding deadlines.


If you or someone you know can perform the duties and responsibilities required of the Compliance Manager and have the skills and experience required, please submit your resume to be considered for the opportunity.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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