Salesforce Administrator

US-IA-Des Moines
Req No.
2017-1595
Category
Sales
Type
Full-Time

Overview

CO-OP Financial Services is currently looking for a Salesforce Administrator in our Sales Support department. This position is located in Des Moines, IA.

 

The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. They will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.

Key Responsibilities

  • Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
  • Hands on configuration of Sales and Service Cloud including users, roles, security, profiles, workflow rules, custom objects, etc.
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
  • Regularly audit the system, and execute deprecation processes for major objects, Reports & Dashboards, etc.
  • Document new and existing processes in SFDC
  • Collaborate with internal teams effectively, and seek to understand user experience and stakeholder perspective on operational processes
  • Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
  • Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

 

Qualifications

BASIC QUALIFICATIONS

  • Bachelor’s degree
  • 4+ years’ experience implementing and configuring Salesforce.com for 30+ users
  • Solid understanding of and detailed experience with the Salesforce.com architecture
  • In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales and Marketing, territory management, etc)
  • Proven ability to build effective partnerships with business owners and technical partners
      

     

PREFERRED QUALIFICATIONS

  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Certified Salesforce.com Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
  • Experience working with large-scale, complex datasets
  • Experience with AppExchange Implementations
  • Experience managing and triaging user submitted issues via ticketing system(s)
  • Experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force.com IDE)
  • Advanced Excel skills (Macro, Pivot Tables, VLookups)
  • Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc. preferred
  • Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)
  • Highly innovative, flexible and self-directed
  • Results-oriented person with a delivery focus
  • Strong organization skills
  • Handles multiple competing priorities in a fast-paced, deadline-driven environment
  • Strong attention to detail and excellent problem solving skills
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

 

If you or someone you know can perform the duties and responsibilities required, please submit your resume to be considered for the opportunity.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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