Quality Assurance Specialist

US-IA-Des Moines
Req No.
2017-1599
Category
Other
Type
Full-Time

Overview

Are you someone with a passion for making things better? Do you hold to unwavering high standards yet also seek to understand and deliver to the “big-picture”? Are you also a great team player?


We're looking for you!

CO-OP Financial Services prides itself in readying today's financial institutions for tomorrow's payments marketplace. CO-OP equips credit unions and community-based banks across the nation with the best in card processing technologies for credit, debit, ATM, prepaid, and alternative payments solutions.

 

Our Quality Assurance Specialist will support and assist the Platforms Delivery department with program change quality monitoring and the identification and implementation of process improvements.

Additionally, this individual will:

 

  • Systematically review First Data program builds to ensure client requirements are met
  • Educate production team on quality assurance issues and work with departmental managers to improve overall program build quality
  • Create process checklists and coordinate quality reviews with fellow team members
  • Comprehensively document quality issues and note the corrective actions that were taken
  • Validate the results of program changes and providing feedback to necessary individuals.

Qualifications

  • Intimate First Data Systems knowledge.
  • Collaborative individual with a positive attitude, enthusiasm, professionalism and strong work ethic with a high level of integrity.
  • Strong analytical and problem solving skills.
  • Active listening skills and the ability to communicate ideas effectively in both written and verbal communications.
  • Skill in multi-tasking and related ability to set priorities
  • Outstanding interpersonal and relationship management skills.
  • Ability to work from within a dynamic, team-oriented environment.
  • High level of detail and accuracy.
  • Must align with the credit union philosophy of “people helping people” and our corporate values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.

 

 

**Credit and criminal background verification required on all applicants.

 

If you are highly motivated, team oriented, and would enjoy the diversity of challenges and opportunities that CO-OP provides, please submit your resume, cover letter, and salary requirements.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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