Fraud Prevention Analyst

US-IA-Urbandale
Req No.
2017-1654
Category
Banking/EFT/Financial Services
Type
Full-Time

Overview

We’re adding a Fraud Prevention Analyst to our growing team. This individual will:

  • Work with clients to understand their needs and offer suggestions in building fraud prevention limits within their authorization settings for their card programs.
  • Manage client requests, new client set-ups, as well as to consult our partners on how to best implement new strategies.
  • Utilize various tools within the First Data system to best benefit our clients in combatting fraud losses.
  • Complete research and investigations into current industry standards, fraud trends, and limiting client losses on potentially negative accounts.
  • Respond to any/all inquiries from clients in a timely, professional and accurate manner.
  • Develop and maintain an excellent relationship with internal and external clients.
  • Facilitate reviews with clients regarding their settings and overall strategies.
  • Develop methods to track setting and strategy performance and offer suggestions when changes are needed.

Available Shifts: 

Wednesday-Saturday 11:30am-10:00pm

Tuesday-Saturday 9:00am-5:30pm

Qualifications

  • 2-5 years of issuer card experience, payment processing, or familiarity with managing issuing card fraud is preferred
  • Any direct experience with maintaining authorization limits, PCF, Adaptive Control, Fraud Detection Work Center queues and/or Falcon/DefenseEdge settings is beneficial but not required
  • PC skills, including understanding of the First Data system and proficiency with Microsoft Office.
  • Knowledge of card industry fraud and related risk characteristics and trends.
  • Strong independent problem solving skills and inherent decision making abilities.
  • Financial institution operational experience desirable.
  • Strong written and verbal communication skills.
  • Hours would include nights and weekends

If you are highly motivated, team oriented, and would enjoy the diversity of challenges and opportunities, please submit your resume, cover letter and salary requirements.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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