Client Solutions Consultant

US-IA-Des Moines
Req No.
2017-1672
Category
Customer Service/Support
Type
Full-Time

Overview

We are seeking a talented Client Solutions Consultant to join our team!

Responsibilities:

  • Establish and maintain strong relationships with clients and teams.
  • Leads Client Solutions functions, tasks, projects and assignments and ensures service and quality standards are met.
  • Daily Operational Support & Client Management for top tier clients.
  • Provides consultative lead on all client requests and inquiries, including defining scope and requirements
  • Research and review possible solutions. Present recommended solutions.
  • Initial escalation point for clients. Responsible for managing service issues and resolution.
  • Provides effective and consistent communication to management clients and vendors.
  • Defines scopes and requirements on client requests and implementations.
  • Participates as a project team member on client implementations.
  • Proactively pursues management development opportunities and shows expected progress on learning plan
  • Actively supports strategic future, models, integrates and teaches culture, leadership practices

Qualifications

  • 2+ years of directly related experience in client relationship management role
  • Extensive product knowledge and minimum 2 years electronic transaction, credit/debit card experience.
  • Bachelor’s degree or its equivalent in education and experience
  • Demonstrated leadership skills in client relationship management.
  • PC proficiency with a strong working knowledge of Microsoft Office.
  • Collaborative individual with a positive attitude, enthusiasm, professionalism, strong work ethic and a high level of integrity.
  • Ability to set priorities and meet deadlines with little supervision.
  • Strong analytical, problem solving, technical, and interpersonal skills with an ability to balance multiple tasks and shift priorities in order to meet client expectations.
  • Active listening and communication skills; written and verbal communications will be require.
  • Must align with the credit union philosophy of “people helping people”
  • Customer/client service and leadership orientation – support strategic future, culture and leadership practices.

If you are highly motivated, team oriented, and would enjoy the diversity of challenges and opportunities, please submit your resume, cover letter, and salary requirements.

 

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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