Fraud Recovery Supervisor (Chargeback Supervisor)

US-IA-Urbandale
Req No.
2017-1711
Category
Banking/EFT/Financial Services
Type
Full-Time

Overview

Our Chargeback Supervisor will provide leadership, coaching and support to the Chargeback team.  Manages workflows, assigns projects and daily tasks.   This position will ensure the department maintains service levels and the highest level of customer satisfaction. 

 

*The shift for this position will be Monday-Friday 9:00am-5:30pm.

 

Responsibilities:

  • Essential Responsibility % of Time
  • Provides management leadership to assigned Chargeback team within department.
  • Monitors daily workflow and incoming requests for new and existing Chargeback clients.
  • Leads and manages Chargeback functions, tasks, projects and assignments to ensure that service and quality standards are met.
  • Provides effective and consistent communication to staff, management, external clients and vendors.
  • Actively supports strategic future, models, integrates and teaches culture and leadership practices
  • Proactively pursues management development opportunities and shows expected progress on learning plan.

Qualifications

  • Strong leadership and coaching skills preferred.
  • Extensive product knowledge and minimum 2 years with direct chargeback experience preferred.
  • Strong working knowledge of Microsoft Office, especially Excel and Word, and FDR systems.
  • Understanding and knowledge of VISA and/or MasterCard chargeback guidelines.
  • Ability to balance multiple tasks and shift priorities in order to meet client expectations.
  • Ability to meet assignments deadlines.
  • Adult learning and training principles.
  • Negotiation skills preferred.
  • Ability to develop detailed work plans, manage multiple projects and lead team members.
  • Excellent written and verbal communication skills.
  • Strong analytical, problem solving, technical, and interpersonal skills.
  • Must align with the credit union philosophy of “people helping people”

 

If you are highly motivated and would enjoy the diversity of challenges and opportunities, please send your resume, cover letter and salary requirements.

 

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 25 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 2,500 member credit unions, 50 million cardholders, 20,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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