Fraud Recovery Analyst (Chargeback Analyst)

US-IA-Urbandale
Req No.
2017-1718
Category
Banking/EFT/Financial Services
Type
Full-Time

Overview

Our Fraud Recovery Analyst (Chargeback Analyst) will work credit and debit card fraud/dispute cases for assigned financial institutions from the beginning to completion of a case.  They will ensure that all VISA and/or MasterCard chargeback regulations are adhered to while attempting the highest recovery and minimal losses for our clients.

 

Shifts:

 

6:00am-2:30pm

9:00am-5:30pm

2:30pm-11:00pm

 

Responsibilities:

  • Collaborating and communicating on a small team of peers to service assigned clients.
  • Analyzing fraud/dispute cases and completing within the appropriate time frame.
  • Reviewing documentation received from cardholders and financial institutions and completing the recovery to minimize financial loss.
  • Reviewing daily reports and complete other tasks in order to lower the loss amounts for clients.
  • Working daily with cardholders, financial institution professionals, team members and others throughout the organization.
  • Keeping up to date on industry information, Visa and MasterCard regulations, new products, enhancements, system changes and compliance issues.
  • Handling both inbound and outbound case-related calls as needed to move the status of the assigned case. 

Qualifications

Required Qualifications:

  • Strong written and oral communication skills. Communication via Phone and E-Mail on a daily basis with clients and customers.
  • High level of professionalism and teamwork, while working in a fast-paced environment
  • Ability to work within assigned time frames based on client expectations.
  • Strong problem solving skills and inherent decision making abilities are required.
  • Must align with the credit union philosophy of “people helping people”

Preferred Qualifications:

  • 1-2 years of experience in chargeback/disputes processing.
  • PC skills (Microsoft Outlook, Excel and Word programs)
  • Familiarity with the First Data system and or STAR system.
  • Knowledge of card industry, VISA/MasterCard Regulations.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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