Desktop Support Supervisor

US-IA-Des Moines
Req No.
2017-1732
Category
Information Technology
Type
Full-Time

Overview

The Desktop Support Supervisor will lead and manage the desktop support team, which is responsible for securing, producing, deploying, and supporting end-user computing devices across the enterprise. The supervisor leads desktop support and through implementation and support of new desktop infrastructure technologies, complex technology issues and patching of the desktop, VDI and server environments. Researches and consults with infrastructure teams to explore new technologies and determine best use cases.

Responsibilities:

  • Manage the professional performance and development of the desktop environment support and team. Develop and adhere to standards, policies and procedures for desktop support and IT Service Desk staff (both manual and automated) and produce documentation. Review and approve all operations guidelines, ensuring alignment with standards.
  • Ensure availability and security of end-user compute devices, both physical and virtual. Ensure desktop systems are available, incidents remediated, and problems resolved and documented.
  • Builds strong internal and external partnerships
  • Actively supports strategic future, culture and leadership practices
  • Proactively pursues development opportunities and show expected progress on learning plan

Qualifications

  • Bachelor’s degree or equivalent work experience
  • ITIL certification or equivalent work experience
  • 5+ years’ plus management experience
  • 5+ years’ experience as a leader, trainer and coach
  • 5+ years’ experience as a desktop technician or equivalent
  • Experience in monitoring and issue tracking systems
  • Strong technical writing skills
  • Polished presentation skills
  • Strong Communication and Client Skills
  • Strong organizational skills
  • Ability to work independently
  • Highly self-motivated and directed
  • Strong analytical skills
  • Technical understanding of infrastructure components, their dependencies and interactions between desktops, servers, virtual systems, networks and databases

 

If you are highly motivated and would enjoy the diversity of challenges and opportunities, please send your resume, cover letter and salary requirements.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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