Desktop Support Specialist II

US-CA-Rancho Cucamonga
Req No.
Information Technology


The Desktop Support Specialist II is responsible for analyzing, researching and resolving hardware and software issues as tier 2 support within the IT Service Desk team and for documentation of current processes and troubleshooting steps. This role will work directly with the Desktop Support supervisor and other members of the desktop team to review current setups and processes and work to create efficiencies in the process.



  • Research Desktop related issues escalated from tier I within established timeframes
  • Build computers and VMs for new staff; replacements for depreciated/non performing equipment
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
  • Analyze and resolve incidents and requests regarding use of application software or hardware.
  • Log all support activity within ticket tracking system
  • Maintain and protect security with regard to all aspects of PCI and employee information.
  • Adheres to Code of Conduct and Mission/Value statements.
  • Perform other duties as assigned.









  • 2 - 5 years of IT Service Desk experience
  • 2 year degree in a technology related field or previous working experience
  • Competency in using Microsoft Office Suite
  • Working knowledge of Windows operating systems
  • Working knowledge of mobile operating systems (IOS, Android and Windows)
  • Working knowledge of Active Directory
  • Working knowledge of Bit9
  • Basic knowledge of server and printing technologies
  • Working knowledge of VMWare
  • Working knowledge of McAfee Endpoint


About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 30 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 30 million cardholders, 30,000 surcharge-free ATMs, and more than 5,000 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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