Under the general direction of the Implementation Manager, this position is responsible for the delivery of successful and on-time implementation of new sales as outlined in sales agreements, program changes, mergers, data processor conversions, etc.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Bachelor’s Degree in Business, Marketing or Information Technology, or equivalent trade off with professional work experience in the financial services and contact center industries. CAPM or PMP certification preferred. 3-6 years of product and operational knowledge working with financial institutions. For example, lending practices such as consumer open-end and closed end mortgages and home equity loans, lending insurance support operations such as credit insurance, collateral protection insurance and mortgage insurance and loan origination systems including automated decisioning. In-depth knowledge of the credit union movement preferred. 3-6 years of working with contact centers and associated technologies such as phone switches, call delivery, call recording and workforce management systems. Certain products may require detailed knowledge and experience with networking, HTML, XML and browser technologies.
SKILLS AND ABILITIES
Demonstrated effective analytical, problem-solving, planning, prioritization and organizational skills. Demonstrated knowledge of/ability to quickly learn products and services offered by CO-OP Member Center. Organizational knowledge in order to acquire adequate resources for effective implementation. Demonstrated experience in leading projects from initiation through closure utilizing project management methodology and tools.
Demonstrated ability to effectively build business relationships with internal and external customers. This ability must include, but is not limited to, strong influencing, persuasion, communication, interpersonal, collaboration, presentation, meeting facilitation skills, relationship building and conflict resolution skills to drive successful execution of implementation plans. Ability to make rapid changes to processes, services and position as needed.
High degree of initiative with ability to work independently and effectively under pressure and within deadlines. Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint and Microsoft Project.
CO-OP Financial Services helps you leverage the latest technology and trends to strengthen member connections and support growth. We're inspired by our member credit unions to constantly reinvent the ways we serve the changing needs of the credit union movement.
CO-OP unites innovative thinkers with deep experience in the credit union and payments industries to energize innovation and incite progressive ideas. We offer you a continually evolving portfolio of proprietary products and services that keep you at the forefront of emerging trends. CO-OP was created by credit unions, for credit unions. Through technological expertise and thought leadership that make possible new levels of access and convenience, we're committed to being there for you. In the competition to establish your credit union as your members' primary financial institution, you can be there for them. And be more.