CO-OP Financial Services is currently looking for a Fulfillment & Support Representative I in our Client Care department. This position is located in Rancho Cucamonga, CA and is a temporary assignment.
The Fulfillment & Support Representative I provides a wide range of back office support functions and client facing services via email and phone to CO-OP Financial Services’ credit unions and internal clients as needed to maintain the highest quality of customer care. This role requires strong business writing and oral communication skills to be successful.
What your day will look like:
This position requires a High School diploma or general education (GED) along with minimum of 2 years of Customer Service experience in an office or call center environment and 1 year experience in a financial institution or EFT industry. Must have excellent working knowledge of Microsoft Office software to include Outlook, Word and Excel.
To perform this job successfully, the Fulfillment & Support Representative must have outstanding customer service orientation with excellent verbal and written communication skills and be proficient in utilizing technology to locate information and perform research. Proven analytical, troubleshooting, and problem solving and leadership skills and proficient multi-tasking, critical thinking and troubleshooting skills. Must have the ability to work efficiently in an extremely fast paced environment while achieving set quotas, able to translate client issues into actionable resolutions and to use appropriate etiquette telephone and client service skills along with the ability to write proper English business correspondence to clients using letters, memos or e-mail to clients. Effective time management, organizational, communication (written and verbal) and interpersonal skills is a must and must be able to handle complex issues with high level of attention to detail. We are looking for someone with a high level of flexibility and able to change focus quickly as circumstances warrant. Must be able to work under minimal supervision and able to travel a minimum of 3 to 4 times a year.
If you or someone you know can perform the duties and responsibilities required of the Fulfillment & Support Representative I and have the skills and experience required, please submit your resume to be considered for the opportunity.
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.