Manager, Dispute Resolution Center (Chargeback Manager)

US-IA-Urbandale
Req No.
2017-1786
Category
Other
Type
Full-Time

Overview

Provides leadership, coaching and support to the Chargeback team. Maintains the highest level of customer satisfaction in their interactions and in the team’s interactions. Supports staff through training, team building, coaching, feedback and quality control. Manages daily work flow and ensures timeframes and quality control measures are met. Works to create efficiencies and solid process flows.

 

RESPONSIBILITIES:

 

  1. Extensive product knowledge and minimum 2 years credit/debit card experience.
  2. Customer service expertise
  3. Financial Institution operations.
  4. Management principal

 

Qualifications

  • Decision making/problem solving skills
  • PC skills
  • Interpersonal communication skills.
  • Telephone skills
  • Team skills
  • Project management skills
  • Leadership skills

 

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

 

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