IT Service Coordinator

US-CA-Rancho Cucamonga
Req No.
2017-1787
Category
Information Technology
Type
Full-Time

Overview

Are you passionate about providing top-notch customer service in a fast-paced environment? Are you an effective problem solver with a passion for creating successful partnerships? Do you possess the cooperative spirit of a team player? If so, we’re looking for you!

We are currently seeking an IT Service Coordinator to join our IT Service Desk. This individual will serve as a point of contact for both internal and external clients. This position will be under direct supervision and respond to and diagnose problems through discussion with users. 

*Will include nights and weekends

Responsibilities:

  • First level support for incoming after business hour support calls, emails and tickets for internal and external clients.
  • Identifies, analyzes and monitors inquiries or requests including various critical systems and alerts for technology support to ensure complete resolution.
  • Proactively pursues department/company training and shows expected progress on learning plan.
  • Maintains accountability for the accomplishment of team and organizational goals.
  • Actively support strategic culture and leadersip practices.

 

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Qualifications

 

 

  •  0-2 years of Help Desk experience preferred
  • Current IT student, 2 year degree in a technology related field or previous working experience.
  • Knowledge and understanding of MS Office Products.
  • Knowledge of Microsoft server and Active Directory technologies desired.
  • Knowledge of VMWare environment desired.
  • Excellent customer service skills essential.
  • Must be able to work and plan independently.
  • Knowledge of Internet browsers, especially Internet Explorer.
  • Outstanding verbal and written communications skills crucial.
  • Strict attention to detail.

If you are highly motivated and would enjoy the diversity of challenges and opportunities, please submit your resume, cover letter and salary requirements.

 

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

 

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