• IT Service Coordinator

    Job Locations US-IA-Des Moines | US-CA-Rancho Cucamonga
    Req No.
    2017-1788
    Category
    Information Technology
    Type
    Full-Time
  • Overview

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented IT Service Coordinator to be responsible for serving as a point of contact for both internal and external clients. This position will be under the direct supervision and respond to and diagnose problems through discussion with users

     

    Responsibilities:

    • First level support for incoming after business hour support calls, emails and tickets for internal and external clients.
    • Identifies, analyzes and monitors inquiries or requests including various critical systems and alerts for technology support to ensure complete resolution.
    • Proactively pursues department/company training and shows expected progress on learning plan.
    • Maintains accountability for the accomplishment of team and organizational goals.
    • Actively supports strategic culture and leadership practices.

    Qualifications

    • 0-2 years of Help Desk experience preferred
    • Current IT student, 2 year degree in a technology related field or previous working experience.
    • Knowledge and understanding of MS Office Products.
    • Knowledge of Microsoft server and Active Directory technologies desired.
    • Knowledge of VMWare environment desired.
    • Excellent customer service skills essential.
    • Must be able to work and plan independently.
    • Knowledge of Internet browsers, especially Internet Explorer.
    • Outstanding verbal and written communications skills crucial.
    • Strict attention to detail.

     

     

     

    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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