Contact Center Generalist

US-TX-Fort Worth
Req No.
2017-1839
Category
Customer Service/Support
Type
Part-Time

Overview

CO-OP Financial Services is currently looking for a Contact Center Generalist in our Call Center. This position is located in Fort Worth, TX.

Under the direct supervision of the Contact Center Team Lead, the Contact Center Generalist is responsible for applying knowledge of CO-OP Member Center’s organization and products in order to provide courteous and efficient service to Credit Union employees and/or Credit Union members. In addition, the Contact Center Generalist will be accountable for meeting performance targets.

What your day will look like:

  • Takes incoming telephone calls from customers. Navigates computer systems to properly address customer inquiries.
  • Provides information and instruction to customers to facilitate proper resolution to inquiries.
  • Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary.
  • Inputs necessary information into computer system with information obtained from customers.
  • Maintains a high level of service with customers and meets performance targets.
  • Develops and maintains productive working relationship with team members.
  • Promotes and maintains a positive, professional image of CO-OP Member Center.
  • Completes project work as specified by the Team Lead.
  • Assists with call overflow from other Contact Center Teams as needed.

Qualifications

This position requires a High school diploma or equivalent required, some post high school education desirable; 1 year of customer service, administrative and/or sales experience. Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email) required along with basic use of standard office equipment (i.e., telephone, computer).

 

To perform this job successfully, the Contact Center Generalist must have clear verbal communication, written communication, and reading comprehension in English, strong interpersonal and customer service skills along with the ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills. Application of good judgment and decision making is required along with the ability to work efficiently both independently and as part of a team, and the ability to prioritize work to meet deadlines.

 

If you or someone you know can perform the duties and responsibilities required of the Contact Center Generalist and have the skills and experience required, please submit your resume to be considered for the opportunity.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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