Enterprise Command Center (ECC) Administrator I

Job Locations US-IA-Urbandale
Req No.
Information Technology


CO-OP Financial Services is looking for an Enterprise Command Center (ECC) Administrator I in our IT department.  This position is located in Des Moines, IA.

The ECC Administrator is responsible for 24x7 monitoring, troubleshooting, and resolving problems associated with IT services. Some responsibilities include fielding trouble notifications, providing proper documentation of these activities, escalating problems in accordance with policy, analyzing and reporting performance data, and problem troubleshooting and resolution.


Duties and Responsibilities include:

  • Create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
  • Analyze and resolve incidents and requests regarding use of application software or hardware
  • Log and track alerts and remediate from identification through resolution
  • Maintain and protect security with regard to all aspects of PCI and employee information
  • Perform daily, weekly and monthly compliance checks
  • Perform proactive monitoring and fault resolution on all Tier 1 (Payment Card Industry Segment, Critical) and Tier 2 (Non-Payment Card Industry Segment, Non-Critical) network, server, and storage devices in the environment using enterprise monitoring tool Solarwinds
  • Regularly backup, patch and test Tier 1 & 2 network, server and storage devices as required
  • Document alert resolutions and update self-help and staff knowledge bases
  • Practice daily Incident management utilizing ITIL methodology
  • Tier 1 Virtual environment administration ie. Creation and deletion of VMWare snapshots, migrating instances, cloning instances, and alerting.
  • Stop/Start of critical and non-critical services to restore services ie ICO
  • Adheres to Code of Conduct and Mission/Value statements
  • Create and maintain knowledge base articles


To perform this job successfully, an individual must have:

  • Competency in using Microsoft Office Suite
  • Working knowledge of Windows operating systems
  • Working knowledge of mobile operating systems (IOS, Android and Windows)
  • Basic knowledge of server and printing technologies
  • Working knowledge of VMWare
  • Working knowledge of McAfee Endpoint
  • Proficiency with SolarWinds
  • Proficiency with ITIL methodology
  • Strong people skills and passion for problem solving
  • Excellent written and verbal communication skills
  • Time management skills
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
  • Aptitude for acquiring skills in technical support and eagerness to learn
  • Ability to manage multiple customer requests simultaneously
  • Ability to prioritize work based on department and production objectives
  • Ability to work successfully with limited supervision


We are looking for someone with a two year degree in Computer Technology, A+ Certification and/or one or more years equivalent combination of education and experience in IT related fields preferred.  ITIL certification and Microsoft Certified Desktop Support Technician Certification, CCNA or VMWare certification a plus.


If you or someone you know can perform the duties and responsibilities required of the ECC Administrator I and have the skills and experience required, please submit your resume to be considered for the opportunity.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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