HR Specialist

Job Locations US-IA-Des Moines
Req No.
Human Resources


CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented HR Specialist to be responsible for being the first line of contact for the Human Resources Department utilizing knowledgebase and HR systems to assist employees in completing their human resource transactions in accordance with service standards. Performs a broad number of administrative/clerical duties in support of the Human Resources Department; maintains confidential records; assists in benefit administration, and employee orientation and materials. Assists in maintaining legal posters, and employee handbook and prepares reports for organizational needs.




  • Responds to employee inquiries via HR Help Desk line, online HRIS chat or email, determines the root issue that is being submitted and either assists in resolving the issue or forwards the issue to the appropriate HR employee (Subject Matter Expert); escalates more complex issues to the Sr. Human Resources Representative.
  • Works with the HR Business Partners and other HR staff to ensure issues are resolved in a timely manner.
  • Provides assistance and guidance to employees on the use of the HR and payroll systems, and in completing transactions using the system.
  • Assists with ensuring current and accurate documentation of HRIS procedures.
  • Assists in the processing of personnel action transactions including new hires, leave of absence, promotions, salary changes and terminations.  
  • Assists in the preparation of personnel metrics and reports.
  • Sets up and maintains confidential HR files including employee files, recruitment, training, benefits and other related files. Oversees the appropriate destruction of employment records, and applications when required.
  • Provides clerical support including filing, copying, and phone support; prepares mass mailings; orders and maintains supplies; Assists in reserving rooms and coordination of refreshments for meetings.
  • Process and reconcile all HR related invoices.
  • Assembles department manuals.
  • Assembles new hire and orientation materials and performs new hire orientation.
  • Mails employee birthday, anniversary, and other cards, orders service awards and prepares them for presentation.
  • Provides support in functional areas of HR department including, research assistance, administering programs, projects and processes specific to the HR department.
  • Orders office supplies.
  • Assists with the administration of benefits, including paperwork, filing, data entry and interaction with management, staff, vendors and outside agencies.
  • Assists in recruitment, such as scheduling candidate interviews with hiring manager or recruiter, testing administration and tracking.
  • Post all HR related announcements.
  • Responsible for legal updates of posters, and employee handbook – disseminate handbook annually or when necessary.
  • Prepares bi-monthly agenda items (HR related) for Executive Management and Board Meetings. Organizes quarterly staff recognition meeting.
  • Assists the Employee Activities and Wellness Committee to plan and execute events throughout the year including Employee Appreciation Luncheon and Holiday Party.
  • Must react to change productively and handle other essential tasks as assigned.
  • Regular attendance and punctuality as a full time employee in order to daily exercise all of the essential functions.


  • Bachelor’s degree preferred.
  • PHR certificate a plus.
  • High school diploma or general education degree (GED) required.
  • 2 years’ HR experience.  
  • Prior experience working with an HRIS system or other database preferred
  • Intermediate to Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) required.  
  • Outstanding customer service orientation with excellent verbal and written communication skills.
  • Strong administrative, organizational and prioritization skills with attention to detail and accuracy.
  • Ability to handle highly sensitive information in a confidential manner is required.
  • Demonstrated ability to work efficient in an extremely fast paced environment under conditions of frequent interruptions.
  • Position requires the ability to work independently and as a team player.
  • Must be able to multi task and handle heavy volume of work with multiple deadlines, changing priorities, and interruptions.
  • Must be comfortable performing basic mathematical calculations such as payroll and vacation accruals.
  • The ability to be proactive in problem solving is desirable.

If you are highly motivated, team oriented and would enjoy the diversity of challenges and opportunities, please submit your resume and cover letter.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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