• Dispute Clerk I

    Job Locations US-CA-Rancho Cucamonga
    Req No.
  • Overview

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Dispute Clerk I to be responsible for confirming and documenting incoming cardholder dispute claims for members of CO-OP Financial Services credit unions. Also conducts initial transaction data research and prepares dispute claims for further assessment while maintaining a high level of productivity and accuracy.


    What your day will look like:

    • Sort and process incoming faxes related to cardholder dispute claims. Provide credit union clients with confirmation within designated timeframes.
    • Open dispute claims in iCO Ticket Management System (TMS) and accurately document transaction details.  
    • Conduct transaction research, obtaining and documenting authorization information and other data necessary for evaluation by Dispute Resolution Analysts.
    • Process and verify Visa Retrieval Requests.
    • Report fraudulent transaction data to card associations as required.
    • Confirm and update warning bulletin information using Exception File Update (EFU) or Visa Resolve Online interface.
    • Enter fraud transaction data on iCO Ticket Management System (TMS) for Plastic Card Claims Automation program with CUNA Mutual.
    • Process timely and accurate Notice of Action letters for Visa Retrieval Requests and those transactions ineligible for dispute processing.
    • Process MasterCom documentation for MasterCard Representments and send corresponding Notice of Action letters to credit union clients.
    • Review incoming Visa Resolve Online Representment queue and update department logs as required.
    • Process and distribute Lost/Stolen card reports to corresponding credit unions.
    • Update and maintain Clerk production logs for management review.


    • Working knowledge of Microsoft Windows, Word and Excel and has a good understanding of Windows and Windows based software.
    • Must possess good organizational and administrative skills.
    • Detail oriented and able to handle multiple tasks simultaneously.
    • High school diploma or general education degree (GED), or one to two years related experience; or equivalent combination of education and experience. 


    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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