• Technical Training and Development Specialist

    Job Locations US-IA-Des Moines
    Req No.
    2018-2275
    Category
    Training/Development
    Type
    Full-Time
  • Overview

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Technical Training and Development Specialist to be responsible for designing and delivering process and procedural based curriculum according to adult learning principles and training models.

     

    RESPONSIBILITIES:

     

    • Analyze, design, develop, implement, and evaluate blended learning that is aligned with adult learning principles for new and existing clients (both internal and external)
    • Participate in the implementation of new or changing products and services in the payment and training industry.
    • Manage training relationships while demonstrating CO-OP's  brand and values.
    • Able to adapt independently to emotionally charged situations while maintaining positive relationships.

     

    Qualifications

    • Basics of project management.
    • Applied adult learning principles and the ADDIE training model.
    • Ability to learn and use new systems quickly (including, but not limited to: industry/company applications, InDesign, SnagIt, Microsoft Office Suite).
    • Experience with Learning Management Systems.
    • Time management and organizational skills.
    • Analytical, technical and problem solving skills.
    • Demonstrate Emotional Intelligence to build interpersonal relationships.
    • Excellent, professional written and verbal communication skills.
    • Deep knowledge of adult learning, and training program design and development.
    • Demonstrated presentation and facilitation skills.
    • Bachelor's Degree in education, adult learning, or related field; or equivalent related work experience.
    • 1 – 3 years adult learning experience.
    • Knowledge of LMS management (preferred).
    • Payment processing, First Data, MasterCard, Visa (preferred).
    • Knowledge in technical training designation area.
    • Display high vigilance of data security.

     

    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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