• Billing Associate

    Job Locations US-CA-Rancho Cucamonga
    Req No.
  • Overview

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Billing Associate to be responsible for preparing, analyzing and processing client billing line items, Also, maintaining accounts receivables and billing records .




    • Prepares data load spreadsheets for loading into the SQL database related to switch and support activity for the various client groups of CUSO’s, Resellers, Principle, Network Access and Shared Branching clients.
    • Assist senior billing associate with the clearing of unmatched and exceptions from data load into SQL database by completing client verification, service validations, and inventory item uploads.
    • Assist in editing client invoices and reviewing trends to ensure accuracy, efficiency, and consistency.
    • Responsible for collections on outstanding accounts receivable by making outbound calls to clients, clear disputes through credit process, and updated month end balance with current status.
    • Prepares upload file for ACH debits and credits and submits to management review.
    • Assist with aging reconciliation, performing customer account analysis as required ensuring subsidiary ledger balances to the general ledger.
    • Calculate the quarterly incentives due to business partners based on current agreement.
    • Provides resolution to high volume client inquires in a timely manner while demonstrating excellence in customer service.
    • Assists in month end closing, as required.
    • Responsible for understanding contracted services related to client contracts and amendments to assist with identifying special pricing and product support fees as necessary.
    • Evaluates and understands different types of products, support services, and transaction types to become proficient and effective in the billing process.
    • Exhibits strong knowledge of contracts, products and services with the abilities to effectively identify unrelated billing items or explain the purposes as they relate to each individual client.
    • Responsible for special projects as designated by management.


    • Three years of previous accounting-related experience.
    • Associates degree in Business preferred with emphasis on Accounting; or equivalent combination of education and experience.
    • Financial institution or EFT/Shared Branching background preferred.
    • Must react to change productively and handle other essential tasks as assigned.
    • Must have excellent verbal and written communication skills and possess strong analytical abilities.
    • The position requires strong attention to detail.  
    • Intermediate knowledge in Microsoft word processing programs, advanced knowledge in Excel, Access. Monarch experience is desired.
    • Working knowledge of Softrax and Great Plains highly preferred
    • Must have strong customer services skills.


    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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