CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Dispute Resolution Center Lead to be responsible for providing assistance with overflow dispute volumes in peak processing times or in the event of staff shortages. Provides first level escalation for operational issues, and is capable of resolving the more complex dispute case questions. Performs recurring tasks related to the gathering and reporting of metrics as well as quarterly reporting responsibilities
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.