• Senior Product Manager

    Job Locations US
    Req No.
  • The Opportunity

    Want to build tools that change people’s work days from frustrating to enjoyable? This Senior Product Manager position is critical in making it happen.  This role drives the definition of the ultimate user experience through innovative strategy, solid planning, nimble development and flawless launch of high-impact software and solutions for the financial industry. 

    As part of our Digital Product and Strategy group, you will work with departments across the organization, including finance, design, engineering, marketing, sales, security, and support teams to build amazing products and solutions that not only delight but transform how our clients interact with us. 

    Ideally you will have extensive experience in—and an innate curiosity about—today’s technology, particularly in the finserv & fintech industry. Experience at a financial institution that can truly bring that perspective to the strategy and design of our products will be a critical component of a successful candidate.



    • Leads product strategy and roadmap for CO-OP proprietary application such as Springboard.
    • Collaborates with platform business verticals across CO-OP to execute on enterprise-wide Digital strategy.
    • Leverages open 3rd party API libraries, core interfaces and platform to build value added CO-OP’s digital footprint.
    • Leads the market analysis process for new products/services to determine customer needs, industry direction, competitive product and market positioning and overall product strategy
    • Creates and executes on a compelling product vision and roadmap.
    • Evaluates new product/service viability and builds recommendations of go or no-go decision for senior leadership.
    • Develops business plan, including strategic requirements, such as product design and strategic fit, go-to-market strategy, plus financial business case; pricing, cost, revenue forecasts, capital costs, profit.
    • Analyzes interconnectedness of products/partners/technologies to create best of breed products/services.
    • Manages the entire product development cycle including requirements (functional, operational, and technical), documentation, and resource management, system integration, testing compliance, product launch and implementation.
    • Manages capital and expense budgets to ensure adherence to budget while maintaining requirements for the product.
    • Works with development teams, 3rd-party vendors, associations, and internal stakeholders to execute on development, launch and implementation plans. Act as single interface with development.
    • Identifies and interprets customer/stakeholder needs and translate feedback and user testing results into feature/functionality requirements.
    • Provide strategic support for sales and marketing post launch through technical and market training, customer meetings, demonstrations, and event support.
    • Manages life cycle of assigned products or product lines; including evaluating customer needs, product enhancement, and determining end of life timing and strategy.
    • Closely collaborates with Marketing, providing rich content and strategic thinking to develop and maintain product positioning and messaging, utilizing various delivery vehicles (such as white papers, blogs, sales tools, etc).
    • Negotiates costs and rules of engagement with vendors; demonstrating ability to work with legal counsel and contracts department to ensure that vendor and customer contracts accurately reflect the product and business perspective in our contracts.
    • Assists Sales and Business Development teams as needed in securing or maintaining existing key clients.
    • Analyzes and defines roles and responsibilities of all ecosystem players and distribution channels.  
    • Conducts competitive analysis of vendors and their product offerings to evaluate and refine product positioning and value proposition.

    • Provide thought leadership for organization, customers and industry when appropriate.

    • Create and present presentations to both internal and external audiences, virtually or in person.

    • Attends industry trade shows/events and other meetings as needed, with travel as needed.

    •  Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree preferred.
    • EFT product payment experience.
    • Complex technical product experience.
    • Minimum seven years of product experience, at least four years in a product management role.
    • Professional background in strategic and tactical product management.
    • Technical product/services experience.
    • Proven track record of bringing successful products to market on time.
    • The Sr. Product Manager for Digital and Business Intelligence Product vertical at CO-OP must demonstrate superior business and technical knowledge related to debit, credit platforms (FIS, First Data, etc.) & accounts-line of business model and inner workings.
    • Knowledge of strategic and tactical product management and product development methodologies.
    • Knowledge of strategic planning process.
    • Knowledge of product life cycle management tenets.
    • Knowledge of financial forecasting, creation of budgets and financial justification for product business decisions.
    • Knowledge of different product pricing strategies.
    • Knowledge of technical product management.
    • Customer-centric digital mindset with a history of delivering revenue generating solutions at scale.
    • Exceptional analytical skills.
    • Excellent oral and written communication skills.
    • Accomplished presentation skills and comfort level in front of C-level executives.
    • Strong negotiation skills and vendor management skills.
    • Skilled at driving projects to completion in a timely manner, meeting pre-determined deadlines.
    • Requirements gathering skills.
    • Ability to synthesize disparate and complex technology and summarize key points concisely for consumption by different levels of the organization , including executive team.
    • Skilled at defining customer needs and using that knowledge to defining functional product specifications.
    • Market research and analysis skills, including sizing and market need.
    • Skilled at evaluation of business and product opportunities and strategic product planning.
    • Assessing impact on organization and operational environment of new product initiatives.
    • Excellent listening skills.
    • Proficient in Microsoft Office applications: Word, Excel, PowerPoint, Outlook.
    • Outstanding execution skills.
    • Financial analysis skills—to assist finance department in building forecasting models and use those models to build financial business case for products.
    • Ability to lead others in a technical environment.
    • Exceptional organizational skills.
    • Flexible to changes in direction, product and market forces.
    • Ability to act as a bridge across the organization and effectively evangelize to all stakeholders to move projects forward.
    • Ability to handle many and multiple projects and prioritize effectively.
    • Embraces accountability.
    • Confident enough to deliver negative assessments of product opportunities if warranted.
    • High degree of individual initiative and ownership.
    • Team player.
    • Ability to keep calm under pressure.
    • Creative problem solving ability. 

    Why Join CO-OP?

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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