CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Senior Agent Call Center to be responsible for serving as a subject matter expert for Team Representatives. The Senior Agent will provide technical expertise to agent representatives regarding member inquiries related to all member services, loan products and technical issues in accordance with CO-OP Member Center guidelines. Act as primary escalation level for team representatives and Credit Union members. The Senior Agent will also assist the leadership team with training of team members.
Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.