• Fraud Detection Analyst (Part-Time)

    Job Locations US-IA-Urbandale
    Req No.
    2018-2486
    Category
    Customer Service/Support
    Type
    Part-Time
  • Overview

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Fraud Detection Analyst to be responsible for analyzing client accounts and transactions to detect potential fraud situations and identify fraud trends and patterns.

      

    Responsibilities:

    • Handle inbound and outbound calls to verify transactions and take appropriate action.
    • Ability to identify possible risks and make decisions based on your findings with minimal supervision.
    • Communicate to management any complex and unique situations that needs immediate attention.
    • Be a part of the team in making recommendations or improvements to the department regarding workflow or production.
    • Participate in projects and others tasks as needed.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    Qualifications

    • 1-2 years credit card product knowledge and experience preferred.
    • Call Center/Customer Service experience.
    • Ability to navigate in a Windows environment and through different systems quickly.
    • Strong verbal and written communication skills required.
    • Strong analytical skills required.
    • Excellent problem solving abilities required.
    • Cooperative spirit of a team player.
    • Self-motivated, minimal supervision required.
    • The commitment to maintaining professionalism under stressful conditions.
    • Prioritize and complete multiple tasks in a high production environment. 

    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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