• Training & Development Specialist

    Job Locations US-IA-Urbandale
    Req No.
  • Overview

    The Training & Development Specialist will be responsible for assisting with course maintenance and training preparations according to adult learning principles and training models.



    • Maintaining the LMS by updating content, uploading documentation and creating registrations.
    • Researching and reporting on training inquiries and tickets.
    • Understand products and services offered and apply that knowledge to training & development activities.
    • Able to adapt independently to emotionally charged situations while maintaining positive relationships.
    • Identify and fully understand all applications, technologies and competencies that require training. 
    • Creatively deliver training for specific projects using appropriate adult learning and delivery methods to internal & external audiences, according to project time-lines, desired performance outcomes and learner needs.
    • Monitor instructional delivery best practices and learner assessments.
    • Ability to adjust techniques and recommends changes when appropriate.
    • Organize, develop and obtain training manuals, documentation, guides and course materials such as handouts, QRGs and visual materials. 
    • Customize training and training materials with client specific data using basic principles of instructional design and adult learning.
    • Develop or update training/process documentation and job aids related to procedural changes, system modifications, new products, new systems and/or technical training solutions.
    • Follow through on tasks needed to complete and close out training sessions, such as classroom set-up/take-down, creating/resetting data in training environments, researching take-a-ways and follow-up on pre/post learner activities.
    • Coordinating training program/project logistics and administrative support for training program/project team members, including but not limited to scheduling of web conferences and instructor-led classroom training sessions.
    • Maintain all class and department records necessary for audit, billing, implementation and performance purposes.   
    • Adhere to style guidelines that provide consistent framework for training materials.
    • Document lessons learned and the effectiveness of learning solutions and a means to making process improvements. 
    • Participate on projects with cross-functional impacts to assist in the development of training curriculum.
    • Develop the level of subject matter expertise needed to provide correct information and accurately answer questions from learners and business partners.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.



    • Degree or course work in business, education, adult learning, or related field; Or equivalent related work experience.
    • 2+ years of direct experience with a training/coordination role.
    • General adult learning principles and the ADDIE training model.
    • Must possess a quick-study aptitude to learn processes, technical applications and products.
    • Excellent, professional written and verbal communication skills.
    • Leadership, Interpersonal and Human relationships.
    • Presentation and facilitation skills.
    • Emotional Intelligence principles.
    • Basics of project management.
    • Database management.
    • Ability to learn and use new systems quickly.
    • Time management and organizational skills.
    • Analytical, technical and problem solving skills.
    • Project deadlines may entail occasional extended work hours.
    • Wide degree of latitude and creativity should be expected.
    • Ability to travel to Canada to facilitate training approx. 30% of time.

    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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