CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Client Service Resolution Analyst I who will act as an analyst, subject matter expert, and/or facilitator for service operational activities for CO-OP subsidiaries and the ancillary products that support these business lines. The Resolution Analyst will work within Client Care assisting internal and external clients acting as a lead resource for both the service team and client executive team to support client program objectives. They will serve as an escalation point for the service team and support more in depth research for the client executive team. This role will require exceptional resourcefulness in understanding how to solve more complex client inquiries, complete and facilitate internal/external procedures, client forms, and work within the CO-OP organization assisting Sales, Service, and Clients in facilitating and completing their operational activities. This role will also act as the liaison between the client and business partners for setting up new products.
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.