• Contact Center Generalist - Part-Time

    Job Locations US-TX-Fort Worth
    Req No.
    Business/Client Support
  • The Opportunity

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Contact Center Generalist to be responsible for applying knowledge of CO-OP Member Center’s organization and products in order to provide courteous and efficient service to Credit Union employees and/or Credit Union members. In addition, the Contact Center Generalist will be accountable for meeting performance targets.



    • Takes incoming telephone calls from customers. Navigates computer systems to properly address customer inquiries.
    • Provides information and instruction to customers to facilitate proper resolution to inquiries.
    • Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary.
    • Inputs necessary information into computer system with information obtained from customers.
    • Maintains a high level of service with customers and meets performance targets.
    • Develops and maintains productive working relationship with team members.
    • Promotes and maintains a positive, professional image of CO-OP Member Center.
    • Completes project work as specified by the Team Lead.
    • Assists with call overflow from other Contact Center Teams as needed.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email).
    • Basic use of standard office equipment (i.e., telephone, computer). 
    • Clear verbal communication, written communication, and reading comprehension in English.
    • Strong interpersonal and customer service skills.
    • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.  
    • Application of good judgment and decision making.
    • Ability to work efficiently both independently and as part of a team.
    • Ability to prioritize work to meet deadlines.
    • While performing duties of this job, employee is regularly required to do the following: read, write, basic math, draw conclusions from written or computer generated materials, analyze data or report information.



    Why Join CO-OP?

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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