• Enterprise Command Center (ECC) Administrator I

    Job Locations US-IA-Des Moines
    Req No.
    Technical Support
  • Overview

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Enterprise Command Center (ECC) Administrator I who is responsible for 24x7 monitoring, troubleshooting, and resolving problems associated with IT services.



    • Fielding trouble notifications, providing proper documentation of these activities, escalating problems in accordance with policy, analyzing and reporting performance data, and problem troubleshooting and resolution.
    • Create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
    • Analyze and resolve incidents and requests regarding use of application software or hardware.
    • Log and track alerts and remediate from identification through resolution.
    • Maintain and protect security with regard to all aspects of PCI and employee information.
    • Perform daily, weekly and monthly compliance checks.
    • Perform proactive monitoring and fault resolution on all Tier 1 (Payment Card Industry Segment, Critical) and Tier 2 (Non-Payment Card Industry Segment, Non-Critical) network, server, and storage devices in the environment using enterprise monitoring tool Solarwinds.
    • Regularly backup, patch and test Tier 1 & 2 network, server and storage devices as required.
    • Document alert resolutions and update self-help and staff knowledge bases.
    • Practice daily Incident management utilizing ITIL methodology.
    • Tier 1 Virtual environment administration ie. Creation and deletion of VMWare snapshots, migrating instances, cloning instances, and alerting.
    • Stop/Start of critical and non-critical services to restore services ie ICO.
    • Adheres to Code of Conduct and Mission/Value statements.
    • Create and maintain knowledge base articles.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.


    • Two year degree in Computer Technology, A+ Certification and/or one or more years equivalent combination of education and experience in IT related fields preferred.
    • ITIL certification.
    • Competency in using Microsoft Office Suite.
    • Working knowledge of Windows operating systems.
    • Working knowledge of mobile operating systems (IOS, Android and Windows).
    • Basic knowledge of server and printing technologies.
    • Working knowledge of VMWare.
    • Working knowledge of McAfee Endpoint.
    • Proficiency with SolarWinds.
    • Proficiency with ITIL methodology.
    • Strong people skills and passion for problem solving.
    • Excellent written and verbal communication skills.
    • Time management skills.
    • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
    • Aptitude for acquiring skills in technical support and eagerness to learn.
    • Ability to manage multiple customer requests simultaneously.
    • Ability to prioritize work based on department and production objectives.
    • Ability to work successfully with limited supervision.

    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.


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