• IT Service Specialist I

    Job Locations US-IA-Des Moines
    Req No.
    2018-2820
    Category
    Technical Support
    Type
    Full-Time
  • Overview

    CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented IT Service Specialist I to respond to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support.

     

    Responsibilities

     

    Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.

    Maintains accountability for the accomplishment of team and organizational goals.

    Build strong internal and external partnerships.

    Actively supports companies strategic future, culture and leadership practices.

    Proactively pursues department/company training and shows expected progress on learning plan.  Keeps informed on new products, product enhancements, system changes, and compliance issues.

    Research issues escalated from tier I within established timeframes.

    Set up new clients and users on basic systems.

    Ensure actions are in compliance with industry rules and regulations and security guidelines.

    Communicates information to clients regarding escalated issues.

    Log all support activity within ticket tracking system.

    Respond to incoming calls and process support tickets and emails according to IT Service Desk guidelines and standards.

    Assist in setting team goals/objectives to meet quality standards.

    Assists with the updating of documentation and new hire training.

    Compile and report statistical information regarding individual and system performance.

    Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    Qualifications

    • 2 - 5 years of IT Service Desk experience.
    • 2 year degree in a technology related field or previous working experience.
    • Strong working knowledge and understanding of MS Office Products.
    • Knowledge of databases.
    • Knowledge of Microsoft server and Active Directory technologies.
    • Knowledge of VMware environments.
    • Excellent customer service skills essential.
    • Significant level of client and internal interaction required.
    • Must be able to work and plan independently.
    • Knowledge of Internet browsers, especially Internet Explorer.
    • Outstanding verbal and written communications skills crucial.

    About Us

    CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

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