CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Director of Network Services who is responsible for the overall end-to-end life cycle management of the company's Client and Enterprise Network for corporate systems and complex high-volume financial systems in a multi-datacenter / multi-client environments. This position is required to lead, develop, and support the Network Engineering, Client Telecom Delivery and Network Services teams in the delivery and support of scalable infrastructure systems and services.
Network Services are integrated within CO-OP’s Enterprise Technology and Services (ET&S) organization and responsible for the lifecycle management of the network infrastructure, delivery of Client Connectivity over a nationwide Managed Service Network, active participation in Project Delivery, and administration and management of Network Services vendors and budget. Developing and implementing strategic, technical, and operational network/infrastructure architectures that are properly aligned with business goals and objectives.
Bachelor’s degree in Information Technology or 10 or more years equivalent experience including at least 5 years of relevant supervisory experience required.
In depth knowledge of PCI/NCUA audits, and other industry audits.
Advanced knowledge of network processes, network management.
In depth knowledge of Access Technologies MPLS, Wireless, DSL, VPN, Private Line, SD/WAN and broad knowledge of backbone network technologies.
In Depth knowledge of network technologies including routers, switches, load balancers, protocol accelerators, routing protocols such as BGP and HSRP.
Advanced knowledge of Cisco Unified Communications Manager (CUCM) and Package Contact Center Enterprise (PCCE).
In depth knowledge of ATMs, Data Encryption, Payments Industry, Telecom Industry and Networking Technologies Industry.
In depth knowledge of large and/or complex project management processes and project automation.
Broad knowledge of operating systems and hardware platforms.
Vast knowledge of Enterprise Systems and Network Management.
Advanced Knowledge of Cloud Infrastructure.
Broad knowledge of Agile and Waterfall Project Management.
Basic knowledge of financial models and budgeting.
Must have strong verbal and written communication skills, as well as excellent planning and organizational skills.
Excellent Microsoft Excel to build comprehensive analytic models for operations and project.
Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation.
Strong Leadership Skills.
Excellent analytical and technical skills.
Strong written and verbal communication skills.
Strong planning and organizational skills.
Ability to understand the long-term ("big picture") and short-term perspectives of situations.
Ability to apply multiple technical solutions to business problems.
Ability to quickly comprehend the functions and capabilities of new technologies.
Understanding of the political climate of the enterprise, and how to respond to political challenges.
Relies on extensive experience and judgment to plan and accomplish Enterprise objectives.
This individual must have the ability to provide strategic leadership to Network and Security personnel in an IT Department in multiple office and data center locations.
Must be able to carry out managerial responsibilities in accordance with the organization's policies and applicable laws.
This includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues.
Must have the ability to work with individuals of all levels with varying technical skills. Ability to work under pressure with minimal supervision, managing multiple projects simultaneously.
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.