CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Director of Service Management to be is responsible for teams spanning Desktop Services, Identity and Access Management, Enterprise Command Center and Change Management. This role is responsible for developing and delivering IT services to internal and external customers. Providing both the vision and leadership to develop ITSM initiatives and champion maturing ITIL processes and KPI’s aligned with organizational objectives.
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.