• Configuration Analyst

    Job Locations US-IA-Des Moines
    Req No.
    2018-2894
    Category
    Professional
    Type
    Full-Time
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

     

    We are seeking a talented Senior Credit Specialist to manage, lead and perform the duties and activities associated with daily configuration and control of the credit platform on the First Data Platform.  This position is also responsible for execution and delivery of project activities to onboard new clients, perform changes for existing clients or enhance the credit card processing platform.  This role will be responsible for developing and executing end to end use case testing associated with operational enhancements and/or project delivery.

    What You Can Look Forward to

    • Subject matter expert on a daily basis or project basis for in- depth knowledge and understanding of the configuration and controls associated with the credit platform.
    • Prepares all the required documentation and submits to the necessary parties to implement new card products, enhance existing products for the credit platform or onboard new clients.
    • Manages and perform the daily operational activities and /or project activities which may be identified through daily work assignment or project assignment.
    • Participates on all internal or external calls related to configuration control.
    • Acts as the primary contact to provide answers, perform research or any other activities required to answer questions in a timely manner.
    • Acts as the liaison between any vendors or third parties to obtain information or answer questions.
    • Subject matter lead to develop end to end use cases and execute the test cases to test and validate configuration and controls.
    • Identify issues that may occur within  the testing process and work to resolve the issues with the vendors in a timely manner to ensure critical project timelines are met.
    • Escalate issues with manager, vendors when required to resolve issues or meet critical timelines.
    • Develop and provide documentation as may be required to other team members.
    • Perform walk throughs of testing results to obtain necessary approvals to move forward into implementation.
    • Validate implementation in production ensuring configuration and controls are working as required.
    • Obtains, reviews and validates daily reporting to note any issues and undertake the necessary actions to resolve.
    • Identifies and writes new procedures or updates existing procedures.
    • Prepares and provides all required documentation to vendors or third parties to deliver their change activities.
    • Prepares and distributes all Association and data processing forms required for approval and certification processes for client onboarding or product enhancements.
    • Is the lead subject matter expert and holds the primary relationship with a peers at the Associations or data processor  
    • Primary contact to open and log all operational issues, project issues related to configuration and control with any internal or external third party
    • Embraces culture of growth, change, and continuous learning.
    • Mentors and coaches for the development of others and actively pursues opportunities for enhanced knowledge on Credit platform.

    What You’ll Need to Succeed

    • High School Diploma or GED required, Bachelor degree preferred
    • 2+ years of financial Institutions operations experience required
    • Product knowledge and experience
    • Card systems and processing knowledge and experience
    • Customer service experience
    • Excellent communication and presentation skills
    • PC knowledge/proficiency
    • Organizational skills
    • Interpersonal and team collaboration skills
    • Excellent research, decision making and problem solving skills

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   

    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

     

    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

     

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.

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