• Chief People Officer

    Job Locations US-IA-Des Moines | US-GA-Duluth | US-CA-Rancho Cucamonga
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Chief People Officer (CPO) who will be a critical member of the executive management team and is responsible for developing and executing of the human resource strategy in support of the overall business plan and strategic direction of the organization creating alignment with the mission, vision, values, goals and overall culture of CO-OP. 

    What You Can Look Forward to

    • Develop HR plans and strategies to support the achievement of the overall business operations objectives in line with our goal of developing a high-performance culture.
    • Function as a strategic business advisor and thought partner to the executive/senior management of each business unit or specialty group regarding key organizational and management issues.
    • Provide overall leadership and guidance to the HR function by overseeing talent acquisition, organizational design/effectiveness, performance management, employee relations, succession planning, retention, training, leadership development, HRIS, compensation and benefits. 
    • Operates as a senior business leader with insights and contributions to the company’s overall long term goals around the business, employee service strategy, people development, resource allocation and future direction.
    • Leading and managing medium to large scale mergers and acquisitions; managing due diligence and risk mitigation process of people, and alignment within companies. 
    • Develop internal HR capabilities to continue to build, enhance and sustain the very best culture in the industry.
    • Take oversight and drive the company’s culture, by analyzing feedback and data with the aim of creating a better working environment and a more engaged culture.
    • Monitor, enhance and analyze People Dashboard Metrics.
    • Assess, build and lead CO-OP’s innovative employee service function that supports and serves the entire company.
    • Create and manage the annual department budget.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Master’s degree, MBA or advanced degree highly preferred.
    • Have proven strategic HR expertise and leadership experience, with a minimum of 15 years of progressive HR experience and 5+ years reporting to a CEO or Senior leader.
    • Experience leading senior leadership teams, demonstrating the ability to lead and deliver on various projects, perform well under pressure, and excel in providing reliable and clear communications.
    • One of more certifications in related HR disciplines required, i.e., PHR/SPHR, SHRM-CP/SHRM-SCP, CCP, CBP, CEBS.
    • Experience creating alignment across a multi-site, multi-state company, bringing employees together under a cohesive culture aligned with a business strategy.
    • Experience building and scaling HR systems, programs, and processes in a complex environment, as well as outsourcing HR and managing vendors.
    • Operating and business acumen is crucial. The CPO will be an influencer in key strategic business decisions. The ability to understand company finances, resourcing and the ultimate aims of the business is important.
    • A strong working knowledge of employment law issues, best practice processes for redundancies and payroll knowledge is required.
    • Ability to coach and mentor all levels of the organization from junior colleagues to senior executives.
    • Demonstrated ability to develop people and support people management and staff across multiple locations.
    • Excellent leadership skills with proven experience supporting and partnering with business unit leaders to achieve their operational and strategic goals.
    • Excellent verbal and written communication skills; exceptional at active listening and building trust.
    • Ability to influence others through relationship building.
    • Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate.
    • Facilitation and conflict resolution skills.
    • Innovative and entrepreneurial mindset.
    • Must be able to evaluate situations and make decisions.
    • Experience in developing competencies up and down the organization.
    • Passion to learn and willingness to teach.
    • Must be willing to travel domestically.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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