• Senior Product Manager - Fraud Products

    Job Locations US-CA-Rancho Cucamonga
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Senior Product Manager of Fraud Products to be part of a specialized team of product owners in developing and implementing traditional and innovative fraud solutions for credit and debit in the mobile, shared branching and online channels. The candidate will be responsible for designing and deploying a fraud strategy, as well as driving and enhancing existing fraud products that support CO-OP clients in improving their fraud-specific objectives, like minimizing fraud losses and decreasing false positives.

    What You Can Look Forward to

    • Roll-out and deliver all existing fraud-related initiatives to support CO-OP clients that align with current fraud strategy.
    • Ensure consistency, standards and best practices in evaluating and defining fraud strategy and product delivery.
    • Guide and manage existing team of product owners to achieve alignment to goals and priorities.
    • Demonstrate subject matter expertise in cutting edge technologies used in fraud, like machine learning and case management.
    • Partner with other functional areas and groups (Sales, Technology, Marketing) to co-design products that meet and exceed client needs.
    • Establish and adapt Agile methodologies in product group.
    • Understand current solutions, optimize them and reengineer them, if necessary, in order to achieve optimal results.

    What You’ll Need to Succeed

    • Bachelor’s degree, ideally in quantitative field (e.g. computer science, engineering, etc.) and/or business administration.
    • 5+ years of relevant fraud experience in the financial services industry.
    • Fundamentals of fraud management (detection, prevention, response, disputes).
    • Experience in digital transformation of big organizations as it pertains to product delivery.
    • Outstanding problem-solving skills, with ability to think creatively.
    • Self-motivated, able to handle many projects concurrently.
    • Understanding of human-centered design and design thinking methodologies.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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