• Chargeback Supervisor

    Job Locations US-IA-Urbandale
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Chargeback Supervisor to provide leadership, coaching and support to the Chargeback team. Will manage workflow, assigns projects and daily tasks. This position will ensure the department maintains service levels and the highest level of customer satisfaction. 


    What You Can Look Forward to

    • Provides management leadership to assigned Chargeback team within department.
    • Monitors daily workflow and incoming requests for new and existing Chargeback clients.
    • Leads and manages Chargeback functions, tasks, projects and assignments to ensure that service and quality standards are met.
    • Provides effective and consistent communication to staff, management, external clients and vendors.
    • Actively supports strategic future, models, integrates and teaches culture and leadership practices.
    • Proactively pursues management development opportunities and shows expected progress on learning plan.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Strong leadership and coaching skills.
    • Extensive product knowledge and minimum 2 years with direct chargeback experience.
    • Strong working knowledge of Microsoft Office, especially Excel and Word, and FDR systems.
    • Understanding and knowledge of VISA and/or MasterCard chargeback guidelines.
    • Ability to balance multiple tasks and shift priorities in order to meet client expectations.
    • Ability to meet assignments deadlines.
    • Adult learning and training principles.
    • Negotiation skills preferred.
    • Ability to develop detailed work plans, manage multiple projects and lead team members.
    • Excellent written and verbal communication skills.
    • Strong analytical, problem solving, technical, and interpersonal skills.
    • Must align with the credit union philosophy of “people helping people”.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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