CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.
We are seeking a talented VP Application Production Support member in the Technology Delivery and Support Team with the ability to manage multiple diverse application production support teams across product lines. A key component to this position is having exceptional skill at leading teams solving technology problems for both internal and external customers while excelling at vendor management.
This includes overseeing the day-to-day management of the applications, including tasks related to identifying and troubleshooting application issues and resolution of issues 24 hours/day and 7 days/week. Oversees the daily department operations ensuring efficient ticket management, prompt problem resolution and maintaining a high level of customer service.
Additional responsibilities include developing, distributing, supporting, enforcing, and integrating best practices and technology standards across the organization. Sets and implements policies and procedures related to application quality standards and support. Work closely with rest of the technology delivery and support leaders in order to define and support their needs. Evaluates existing applications to determine technical and process changes needed to position company in the marketplace as a technology leader. This involves advancing the teams in all areas of people, process and technology by coaching and mentoring staff to support and follow the company culture and policies; Partnering with internal and external clients to ensure that customer service standards, training, and quality controls are successfully making the team Trusted Advisors.
Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.