• Integration Engineer II

    Job Locations US-IA-Des Moines
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Salesforce Business Analyst to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. They will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints. They will have superb communication skills and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. They will deal with ambiguous problems, work with Project Managers and/or Developers on finding solutions, and will drive towards simple solutions to complex problems.

    What You Can Look Forward to

    • Develop strategic recommendations for future product roadmap items based on and business process workflow statistics and observations.
    • Define, prioritize, and clarify business priorities and requirements; work with others to understand use cases, features, business and technical domain rules and overall product goals.
    • Create user stories or product requirement documents as needed based on the business needs
    • Coordinate and conduct user acceptance testing (UAT) to ensure that solutions meet the defined product requirements
    • Work daily with technical teams to address any issues/questions that arise and expedite resolutions to keep development moving forward.
    • Work with Business teams to determine the profitability or differentiation of product feature based on the cost to develop versus the forecasted benefit.
    • Be the Subject Matter Expert for SFDC. Develop a deep knowledge of the instance and Salesforce Platform and how it supports downstream and upstream systems. Advise the business on best practices and requirements for optimizing the use of these systems.
    • Seek out ways to utilize SFDC to improve business productivity, and make recommendations to support a rapidly growing organization.
    • Manage the release process, validate and implement new functionality that supports key business groups.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree or equivalent training and/or experience.
    • 6-8 years related work experience.
    • Working knowledge of Salesforce.com as a SME or Business Analyst.
    • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users, writing user acceptance test scripts and facilitating UAT sessions.
    • Previous experience knowledge of and strong desire to learn sales, client support, and operational business workflows, and organizational design.
    • Past experience working in a sales operations or partner/channel operations organization.
    • Works effectively as part of a global team, possessing strong analytical, organizational, and problem solving skills, can flourish handling multiple tasks, workload, changing priorities, and tight deadlines.
    • Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction.
    • Strong problem solving skills – ability to assess a problem and determine an effective course of action with sustainable solution.
    • Strategic view, able to accurately assess risk, forecast both long and short-term outcomes, and evaluate the implications in a complex business environment.
    • Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances.
    • Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers and deliver an excellent employee experience.
    • Handles multiple competing priorities in a fast-paced, deadline-driven environment.
    • Strong attention to detail and excellent problem solving skills.
    • Strong ability to negotiate/propose effective and practical business solutions.
    • Excellent written and verbal communications skills - ability to interface with all levels of the organization.
    • Highly innovative, flexible and self-directed.
    • Results-oriented person with a delivery focus.
    • Strong organization skills.
    • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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