• Project Coordinator

    Job Locations US-IA-Des Moines
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Project Coordinator to apply fundamental project management knowledge to deliver, assist and support the implementation of CO-OP programs, products and services for new and existing clients. The Project Coordinator is responsible for planning, organizing and controlling project activities, under the direction of a Project Manager and/ or Supervisor. The Project Coordinator has a good understanding of the tasks and resources required to facilitate an effective implementation. They will use that knowledge to support the tracking of a project within the project plan, create and monitor project documentation including meeting recaps and change control, and facilitate internal project meetings. The Project Coordinator will support multiple Project Managers and projects simultaneously.

    What You Can Look Forward to

    • Review the project scope at handover, and assist in the development and tracking of the project plan and dependent deliverables. Assist in managing to the scope while tracking changes through change control at the direction of the PM or Supervisor.
    • Deliver effective, accurate and consistent verbal and written communication to project managers, project teams, management, external clients and vendors including, but not limited to project status reporting, timelines, task logs, risk logs, billable expenditures, budgets, and project closure documentation.
    • Assist in process documentation, meeting scheduling and facilitation (internal), and other duties as assigned. Follow up with resources for weekly hours reporting to projects, and maintain hour’s reports within project management software.
    • Ensure excellent customer service is delivered and maintained at all times; must understand client and internal resource needs, set and meet reasonable expectations, verify satisfaction, and suggest corrective actions when necessary.
    • Complete report generation, dashboard reporting, survey generation and facilitation, and other duties as assigned.
    • Actively supports CO-OP's strategic future, culture and leadership practices in all activities.
    • Proactively pursues skill block development opportunities and can show expected progress on learning plans while working toward roles of increasing responsibility within the Project Services department.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Experience using Microsoft Office, including Word, Excel, PowerPoint, OneNote, Project and Visio.
    • Knowledge of fundamental project management methodologies.
    • Knowledge of business planning and project management.
    • Knowledge of internal product delivery processes and systems.
    • Knowledge of a transaction processing system.
    • Knowledge of CO-OP Financial Services products and services.
    • Understanding of core systems, applications and technical platforms.
    • Ability to support a collaborative and continuous-improvement environment.
    • Strong presentation and facilitation skills are required.
    • Excellent written and verbal communication skills.
    • Ability to lead meetings and stay on track.
    • Team building, interpersonal and relationship building skills.
    • Excellent time management and organizational skills.
    • Detail oriented, with excellent documentation skills.
    • Ability to recognize and mitigate risks.
    • Problem solving skills.
    • Ability to collaborate effectively with departments to identify, document, communicate and deliver solutions.
    • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.
    • Ability to work in a fast-paced, ever-changing environment.
    • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner.
    • Ability to manage multiple priorities, adhering to deadlines.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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