• Systems Analyst II

    Job Locations US-IA-Des Moines
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Systems Analyst II to assess existing IT solutions, analyze their functionality, efficiency and productivity, and designs, develops and implements new technical solutions. This role partners closely with IT teams, Business teams and Clients to provide technical support, help resolve issues and identify solutions.


    What You Can Look Forward to

    • Assess existing IT solutions, analyze functionality, efficiency and productivity. Design, develop and implement new technical solutions.
    • Handle technical support tickets and help users solve their problems and identify solutions to implement.
    • Create and maintain system documentation.
    • Actively supports CO-OP’s strategic future, culture and leadership practices.
    • Proactively pursues development opportunities and show expected progress on learning plan.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor's degree in Business Administration, Computer Science or related major, or 3-5 years of extensive experience in IT and/or computer programming.
    • 3-5 years of experience locating technical problems and identify potential solutions.
    • 3-5 years of experience handling a diverse range of duties on both the technical side of things and the business side of things.
    • 3-5 years of experience in maintaining and modifying complex systems and/or designs and develops integrated subsystems.
    • 3-5 years of experience handling technical support tickets and help the users to solve their problems and identify solutions to implement.
    • 3-5 years of experience creating and maintaining system documentation.
    • 3-5 years of experience developing and managing internal procedures, tools, and documents to provide a high level of application integrity and availability and to ensure timely, effective support. This includes writing and developing technical support standards and procedures.
    • 3-5 years of experience supporting users through technical support of the applications, developing procedures and other technical support. Creates an environment that promotes end-user self-sufficiency.
    • 1+ years of experience designing technical specifications.
    • 1+ years of experience providing technical analysis, design, installation, maintenance and modification of broad/complex computer systems.
    • 1+ years of experience with designing a technical workflow (alongside a technical team) which is best suited for their client. This could be anything from an improved user interface on a company’s intranet to a complex application or system that will enhance the company’s business process.
    • Solid understanding of Cisco Contact Center Platforms.
    • Ability to assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions.
    • Ability to recognize probable conflicts and integrate diverse data elements and sources.
    • Ability to perform problem analysis to resolve system or application issues.
    • Able to provide backup for other analysts as required.
    • Ability to respond to critical issues during off hours when necessary.
    • Able to assess existing IT solutions, analyze their functionality, efficiency and productivity, and develop and implement new technical solutions.
    • Experience supporting Cisco UCCX, PCCE environments.
    • Should have a mix of strong technical knowledge and business acumen.
    • Ability to coordinate the work with other analysts to ensure integration between systems.
    • Performs problem analysis to resolve system or application issues. Coordinates implementation of fixes and enhancements.
    • Provides backup for other analysts as required.
    • Responds to critical issues during off hours when necessary.
    • Creativity and the foresight to identify potential problems within the application and its interface.
    • Strong written and verbal communication skills.
    • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.
    • Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.
    • Ability to think analytically to solve problems individually and in a team environment.
    • Ability to work in a fast-paced, ever-changing environment. 
    • Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.
    • Ability to work the time necessary to complete projects or meet deadlines.
    • Excellent analytical and critical thinking skills.
    • Solid understanding of business processes and applications.
    • High attention to detail and accuracy.
    • Motivated team player.
    • Ability to mentor and coach the team members.
    • Able to deliver a high degree of customer satisfaction at all times.


    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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