• Strategic Partnerships Director

    Job Locations US-GA-Duluth | US-IA-Des Moines | US-CA-Rancho Cucamonga | US-TX-Fort Worth | US-MI | US-NC
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Strategic Partnerships Director to support the design and build-out of CO-OPs Extended Partner program.  The Strategic Partnerships Director plays a pivotal role in shaping the Extended Partner program strategy and assembling a network of commercial partners that will participate in the program.  The Director will also play a supporting role in overseeing CO-OP’s relationships with some of its largest existing strategic commercial partners to ensure that CO-OP’s interests are being served and that accountability for performance is being actively monitored and managed.

    What You Can Look Forward to

    • Support the build-out of CO-OP’s Extended Partner program through formation of strategic commercial partnerships that extend CO-OP’s influence with and value to the credit union community.
    • Monitor markets, industries and organizations with potential strategic interest for CO-OP.
    • Assess credit union needs and identify prospective partners with innovative solutions that address those needs.
    • Prioritize and recommend potential new commercial partnership opportunities along with supporting strategic rationale and business case justification.
    • Partner with Legal to negotiate and structure commercial partnership terms.
    • Partner with Product, Sales, Marketing, Technology, Operations and Finance to ensure commercialization plan for each partnership is completed and executed upon.
    • Perform ongoing management and assessment of each partnership, adjusting terms and modifying relationships as necessary.
    • Define and execute against growth targets for Extended Partner program P&L.
    • Assist in managing and overseeing CO-OP’s top strategic technology/operational commercial partners.
    • Ensure supporting commercial agreements maximize income, deliver superior product and service, and minimize risks to CO-OP.
    • Collaborate with internal stakeholders to address failures in partner delivery that require executive attention and action.
    • Work with CO-OP subject matter experts to identify, evaluate and prioritize new collaboration opportunities with each partner.
    • Maintain documentation of relationship status and economic impacts to CO-OP.
    • Support and own special projects as needed.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree in Business Administration or related field, or equivalent training and/or experience.
    • 5+ yrs. experience within the financial services industry (preferably with specialization in payment card issuing and associated ancillary services) demonstrating consistent growth in responsibilities and accomplishments.
    • Experience with all phases of the commercial partnership lifecycle (identification, formation, integration, and performance management).
    • Proven track record of working with clients to nurture and strengthen relationships as well as with prospective partners to incubate and develop new business opportunities.
    • Experience developing proposals that articulate alternatives, value propositions, benefits, risks, and estimated financial impacts of commercial partnership strategies.
    • Superior negotiation skills with deep knowledge of commercial agreement parameters, terms and structuring alternatives.
    • Excellent interpersonal communication skills with experience collaborating with internal stakeholders across multiple cross-functional disciplines.
    • Exceptional critical thinking and reasoning skills with ability to quickly and intuitively grasp how new products, complementary business models, and creative transaction structures could impact CO-OP from a strategic and financial perspective.
    • Strong analytical skills with ability to present analysis in an impactful and concise manner.
    • Effective multi-tasker with ability to execute on multiple projects and initiatives simultaneously.
    • Ability to represent CO-OP to relevant organizations inside and outside the credit union system.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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