• Product Manager

    Job Locations US-GA-Duluth
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Product Manager to be responsible for product management, enhancement identification and strategic direction for the successful delivery of product and service offerings within their assigned vertical for CO-OP Financial Services.

    What You Can Look Forward to

    • Creates overarching product strategy collaborating with internal stakeholders and clients on priority setting and requirements definition of product enhancements.
    • Acts in a leadership capacity in developing and implementing strategies for assigned product solutions.
    • Creates long and short term product strategy based on market factors, client input and CO-OP Financial Services strategic objectives.
    • Works on various product enhancements and projects, including, but not limited to new markets, new product/service and opportunities for partnerships and business alliances.
    • Works collaboratively with internal stakeholders, vendors and clients to clearly define market problems to be solved.
    • Performs market discovery, develops project charters and leads initiatives through the Product Development Lifecycle.
    • Responsible for the development and execution of go to market plans and leads the collaboration across stakeholders in order to fully commercialize new solutions.
    • Identifies new revenue and expense savings opportunities.
    • Leads the research, analysis, and development of new product enhancements, services and markets for assigned product vertical.
    • Performs ongoing competitive analysis in order to better understand market pricing, product differentiators and solution gaps.
    • Considered the SME for assigned products.
    • Assists with vendor management of third party relationships that impact assigned products including understanding/facilitating contract terms, SOWs, pricing, invoicing and SLAs.
    • Actively supports and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree or equivalent work experience.
    • 7+ years of experience in the financial services/payment processing industry.
    • Minimum of 4 years a product management role.
    • Proven formal project or program management experience.
    • Proven track record of launching products in market.
    • Financial Services Industry.
    • Payments Processing (Debit/Credit/ATMs/Shared Brach).
    • Branch operations from teller line to back office.
    • Product lifecycle management from ideation to sunset.
    • Integration components, including but not limited to, APIs.
    • Strategic planning experience, including both long range and annual operating plan development.
    • Responsibility for P&L management and meeting financial objectives.
    • Internal and external ROI development.
    • Business analytics and KPI management for assigned product.
    • Leadership of cross functional teams in a matrixed environment.
    • Must demonstrate strong reasoning skills and possess excellent communication abilities - both written and verbal.
    • Independent critical thinking skills and the ability to proactively anticipate and problem solve.
    • Demonstrates drive, initiative and commitment in supporting Debit Channel goals and objectives.
    • Must be a successful individual contributor as well as an effective team member.
    • Demonstrated experience in Microsoft Word, Excel, PowerPoint, CRM platforms and related tools required for success working in this role.
    • Thrives under pressure and can be nimble while maintaining a positive can-do attitude.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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