• Fraud Analyst I

    Job Locations US-CA-Rancho Cucamonga
    Req No.
    2018-3049
    Category
    Business/Client Support
    Type
    Temporary
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

     

    We are seeking a talented Fraud Analyst I to be responsible for providing the highest quality customer care to members of CO-OP Financial Services credit unions, providing timely review and resolution of Fraud Alerts.

    What You Can Look Forward to

    • Review card activity for possible fraud and based on guidelines contacts cardholders.
    • Represent the department professionally in talking to internal and external customers in an inbound/outbound call center by treating each caller with respect, enthusiasm and professionalism.
    • Maintain daily and monthly performance standards, including those pertaining to quality and quantity.
    • Enter and maintain accurate case detail reports for all alerts received, and reports the type of fraud for each occurrence.
    • Fully comprehend and be able to interpret case management system in order to assist and answer client and member questions and resolve cases.
    • Maintain working knowledge of all fraud related eFunds/CO-OP applications and products, both current and new.
    • Provide escalation and updates to supervisor regarding cases.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Must have a High school diploma or general education degree (GED) with 1-2 years of Customer Service experience in an office or call center environment.
    • Experience in a financial institution or EFT industry or fraud experience is desirable.
    • Excellent oral and written communication skills, strong analytical, problem solving, and decision-making skills. 
    • Must have strong working knowledge of Microsoft Office applications, including Word, Excel and Outlook.  Familiarity of FDR, Total Systems, Hogan, Vision Plus or other current fraud systems is a plus.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   

     

    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

     

    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.

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