CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Contact Center Generalist to be responsible for applying knowledge of CO-OP Member Center’s organization and products in order to provide courteous and efficient service to Credit Union employees and/or Credit Union members. In addition, the Contact Center Generalist will be accountable for meeting performance targets.
Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP CBE you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.