• Client Support Representative (Temporary)

    Job Locations US-NY-Albany
    Req No.
    2018-3123
    Category
    Business/Client Support
    Type
    Temporary
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

     

    We are seeking a talented Client Support Representative  to support business functions relevant to client support of credit, debit, in-house credit program functions. Will provide the highest quality and professional support clients as well as internal departments. Provide timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned. 

    What You Can Look Forward to

    • Develop and maintain strong account relationships with our credit/debit card processing clients to achieve high client satisfaction.
    • Act as liaison between vendors and business partners; along with the client by providing ongoing communication between all parties to ensure timely resolution of the client's needs.
    • Coordinate production support activities to include interaction with partners.
    • Ensure database(s) and internal tracking mechanisms are routinely updated to contain current, accurate information.
    • Work jointly with all internal departments on resolution of issues for clients by driving client satisfaction toward corporate objectives.
    • Evaluate and understand market changes and significant client events and report to management.
    • Providing task and issue resolution for both product and operational support for clients.
    • Exhibit and use comprehensive working knowledge and provide support for all relevant vendor applications, products and Operating Rules and Regulations.
    • Works diligently to resolve client issues and maintain accurate records.
    • Routinely update clients on outstanding issues.
    • Accurately process all client requests, including but not limited to data entry, maintenance, parameter updates, special requests, etc.
    • Regular attendance and punctuality in order to exercise daily essential functions.

    What You’ll Need to Succeed

    • GED or High school diploma.
    • Minimum three years of direct credit/debit card processing experience.
    • Proven experience and track record in exceptional client support.
    • Broad understanding of processing options and issuer responsibilities.
    • Expert understanding of issue resolution.
    • Understand history of credit union movement.
    • Strong PC skills (Outlook, Word, Excel, PowerPoint).
    • General understanding of value-add benefits for card payment products.
    • Knowledge resource in card services for clients, departments and vendors.
    • Strong customer service skills for client related calls and issues in fast paced environment.
    • Take charge work style and exceptional communication and organizational skills.Consistently adhere to processes and procedures.
    • Professional written and verbal communication skills.
    • Strong analytical skills with an emphasis on problem solving, and offering creative solutions.
    • Ability to track, follow-up and resolve issues.
    • Ability to analyze data and reports to formulate solutions to problems.
    • Excellent time management ability.
    • Build and maintain positive and professional working relationships internally and externally.
    • Ability to communicate effectively about industry products.
    • React to changing priorities and productively handle other essential tasks as assigned in a positive manner.
    • Effective team member.
    • Solve problems creatively, innovative.
    • Using independent decision making, provide consultation and subject matter expertise in products, services and processing parameters.
    • Interpret partner communications to ensure clarity of subject matter and details to effectively communicate with clients.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   

     

    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

     

    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

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