• Contact Center Generalist - Part-time

    Job Locations US-TX-Fort Worth
    Req No.
    2018-3165
    Category
    Business/Client Support
    Type
    Part-Time
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

     

    We are seeking a talented Contact Center Generalist to be responsible for applying knowledge of CO-OP Member Center’s organization and products in order to provide courteous and efficient service to Credit Union employees and/or Credit Union members. In addition, the Contact Center Generalist will be accountable for meeting performance targets.

    What You Can Look Forward to

    • Takes incoming telephone calls from customers. Navigates computer systems to properly address customer inquiries.
    • Provides information and instruction to customers to facilitate proper resolution to inquiries.
    • Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary.
    • Inputs necessary information into computer system with information obtained from customers.
    • Maintains a high level of service with customers and meets performance targets.
    • Develops and maintains productive working relationship with team members.
    • Promotes and maintains a positive, professional image of CO-OP Member Center.
    • Completes project work as specified by the Team Lead.
    • Assists with call overflow from other Contact Center Teams as needed.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email).
    • Basic use of standard office equipment (i.e., telephone, computer). 
    • Clear verbal communication, written communication, and reading comprehension in English.
    • Strong interpersonal and customer service skills.
    • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.  
    • Application of good judgment and decision making.
    • Ability to work efficiently both independently and as part of a team.
    • Ability to prioritize work to meet deadlines.
    • While performing duties of this job, employee is regularly required to do the following: read, write, basic math, draw conclusions from written or computer generated materials, analyze data or report information.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP CBE you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   

     

    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

     

    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.

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