• Manager, Vendor Management Office

    Job Locations US-CA-Rancho Cucamonga | US-NE | US-GA-Duluth | US-IA-Des Moines
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Manager of Vendor Management Office (VMO) to be responsible for managing the 3rd Party Risk Management (3PRM) Program for the organization. Primary role is to identify and mitigate risk related to the hiring of 3rd party vendors for the organization. Additionally, this role will develop and manage an effective 3PRM program that consists of, but is not limited to 3rd party oversight; onboarding due diligence, risk assessments, management and reporting. This role will work closely with all 3rd party relationship owners, as well as with the Legal team to align with client obligations. This role will manage the day-to-day operations of the VMO, as well as the respective team.

    What You Can Look Forward to

    • Manage enterprise-wide 3rd Party Risk Management Programs from initial 3rd party requests to ongoing monitoring, including all due diligence activities (pre and post engagement). This includes managing VMO team.
    • Manage organizational 3rd Party risk activities, and enforce organizational principles of integrity and compliance.
    • Manage 3rd Party due diligence process, and establish risk parameters for potential business opportunities.
    • Establish and execute 3rd Party risks and remediation strategies across the enterprise.
    • Perform risk assessments for all active 3rd To maintain a culture of compliance, periodically request due diligence documents.
    • Train and educate enterprise on 3PRM processes and tools.
    • Collaborate with key stakeholders on VMO workflow, due diligence reviews and ongoing efficiency opportunities to achieve internal SLA’s.
    • Act as liaison for internal and external customers on all 3rd party related risk matters.
    • Support, guide, and implement changes in systems, processes, and procedures.
    • Review 3rd Party risk controls (contractual SLA’s, 3PRM performance metrics etc.) to ensure they are within the ERM risk appetite.
    • Manage the enterprise wide 3rd party tool that captures, categorizes, and rates risk for 3rd parties and their subcontractors, where appropriate.
    • Collaborate with Legal department, to ensure alignment between client and 3rd party contracts.
    • Collaborate with Information Security (InfoSec) and IT (ET&S) on 3rd party access rights. Subsequently manage and track.
    • Collaborate with IT (ET&S) to ensure alignment with control tower and Product Development Lifecycle (PDLC) processes, as it relates to 3rd party onboarding.
    • Establish process and manage tools to improve the archival rational and tracking of contractual obligations, deadlines, and expirations.
    • Document processes and create standard operating policies and procedures related to 3rd Party Risk Management.
    • Produce monthly risk metrics for EMT/Board reporting.
    • Perform onsite risk assessments at vendor locations, as needed.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree from four year college in business or related field.
    • 3+ years of relevant experience in vendor/client related due diligence and risk management.
    • Experience with developing and documenting internal and external program documents, including but not limited to, policies, standards, and procedures.
    • 1+ year of management experience.
    • Manage day-to-day responsibilities of VMO team.
    • Action-oriented with a drive to overcome obstacles and exceed goals.
    • Create a collaborative work environment that motivates individuals and teams to deliver outstanding results.
    • Show enthusiasm for helping others improve or develop new skills.
    • Establish relationships with employees based on mutual responsibility and accountability.
    • Build relationships at all levels to drive collaboration and shared success.
    • Monitor and measure key business indicators for the department.
    • Ensure that people share information and have access to information they need to perform their tasks effectively.
    • Recognize and reward desired behavior and results.
    • Familiarity with a variety of the field’s concepts, practices, and procedures.
    • Proficient PC knowledge and the use of standard software packages, such as Microsoft Word, Excel, and PowerPoint.
    • Excellent verbal and written communication skills, as well as presentation skills.
    • Effective interpersonal skills, and ability to convey complex information in a way that others can readily follow.
    • Excellent planning and organizational skills, as well as ability to prioritize workload using good judgment, while balancing the need for an immediate response with accuracy and completeness of information.
    • Ability to build strong relationships with stakeholders at all levels, internally and externally.
    • Detail-oriented with strong problem solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion.
    • Ability to work under minimal supervision and manage multiple tasks/projects simultaneously, while meeting demanding deadlines.
    • Ability to lead cross-departmental project teams and develop a talented and highly motivated team.
    • Strong leadership, management and people skills.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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