• Communications Manager

    Job Locations US-CA-Rancho Cucamonga | US-IA-Des Moines
    Req No.
    2018-3343
    Category
    Technical Support
    Type
    Full-Time
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

     

    We are seeking a talented Communications Manager to plan, write and edit internal and operational communication in support of CO-OP’s sales and service initiatives, business objectives, and key strategic programs.

    What You Can Look Forward to

    • Executes integrated internal and operational communications plans to share information with key internal and external stakeholders.
    • share key wins and company updates, build excitement and support the company culture.
    • Provide important operational updates to help clients run their businesses.
    • Collaborates across functions (Operations, Client Relations, Sales, Marketing, etc.) to curate story ideas, define operational changes, and determine content and channel details to effectively communicate with internal stakeholders and clients.
    • Develops a deep understanding of CO-OP’s platforms, enabling informed perspectives with communications instruments.
    • Assists with researching, writing, editing, proofreading and designing content features.
    • Assists in the development of content for presentations.
    • Works closely with the VP, Operational Communications and VP, Corporate Communications to help promote cultural alignment and inclusion throughout CO-OP and within the Marketing team.
    • Supports the integration of social media into the internal and external communications agenda.
    • Ensures business initiatives and projects are successfully communicated to employees and stakeholders.
    • Plans, edits and writes content for a variety of internal communications mediums, such as a staff intranet, weekly newsletter, monthly magazine or regular email bulletin.
    • Ensures internal communications messages are consistent across all mediums and for different departments and stakeholders.
    • Ensures internal communication messages are consistent with external communication messages.
    • Responds to feedback from staff and adjust communications content accordingly.
    • Helps execute the internal and external communication response to crisis situations which affect perception and reputation.
    • Advises senior executives of developments throughout CO-OP, either face-to-face or through regular written communication.
    • Participates in an on-call rotation to provide 24/7 availability for managing risks to reputation and public confidence and respond to major and critical incidents.
    • Makes best use of appropriate technology, good communication practice and helps devise innovative, effective communication solutions to deliver targeted communications to meet operational priorities.
    • Provides effective and efficient written communications and information which positively and proactively promote CO-OP, build confidence and enhance safety and reassurance with internal stakeholders.
    • Provides specialist advice and support to the Marketing and PR teams.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree in Journalism, Communications, Public Relations, Marketing or related field, or equivalent training and/or experience.
    • Five to seven years of progressive communications experience.
    • Exceptional communication, planning, project management, attention-to-detail and coordination skills.
    • Experience in communicating to large, dispersed audiences, as well as individual members.
    • Knowledge of communications delivery vehicles.
    • Excellent interpersonal skills and experience working with employees at all levels of an organization.
    • Strong Office 365 skills, including Word, Excel, PowerPoint, SharePoint and Teams (as they roll out).
    • Must be fluent in AP Style and able to write clearly and succinctly with a high-level of accuracy, using proper grammar, spelling, and punctuation.
    • Excellent writing, editing and proofreading skills as well as the journalistic ability to help source stories from employees; CO-OP’s goals and values and the ability to relay them to employees are critical components of effective communication.
    • Interpersonal and relationship-building skills to work with communications, HR, and operational departments. Will also possess the confidence to deal with senior executives and explain communication techniques.
    • Creative ability to help devise effective communication strategies. A grasp of direct communication techniques and principles is also important for this position.
    • Familiarity with information technology, especially digital and video means of communication, is essential. Understanding software technology, general finance, and credit union and banking industries goings-on, is crucial.
    • Well-versed in writing for and leveraging an array of communications channels, including employee intranet, emails, newsletters, and enterprise social networking solutions.
    • Ability to work in a fast-faced, deadline-driven environment.
    • Skilled at translating complex subjects into communications for broad audiences.
    • Willingness to occasionally travel (5% or less) and participate in industry events and professional conferences.

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   

     

    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

     

    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.

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