• Communications Director

    Job Locations US-CA-Rancho Cucamonga
    Req No.
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


    We are seeking a talented Director of Communications to be responsible for executing strategy and facilitating the implementation of internal and external communications plans and activities supporting and promoting the CO-OP brand, purpose and business solutions to key audiences including, but not limited to: clients, employees, prospects, credit union and FI (fintech) industry, media (trade, business and consumer). 

    What You Can Look Forward to

    • Executes and operationalizes CO-OP’s messaging strategy and ensures it is articulated throughout enterprise communications. 
    • Implements strategic, concise and engaging communications including, but not limited to: communications plans, leadership messages/presentations, speakerships/remarks, talking points, Q&A/briefing documents, owned content including enterprise communications (web content, survey data), and other materials.
    • Participates in and evolves corporate enterprise storytelling initiative.
    • Manages implementation of internal communications (employees) and operational communications across CO-OP including:  internal company meetings/conferences, live events, select corporate/business content via internal channels, and other messaging. 
    • Implements operational communications strategy to improve client retention and integrate broader CX initiative throughout enterprise. Assists with crisis communications, M&A, organizational development and change communications.
    • Participates in an on-call rotation to provide 24/7 availability for managing risks to reputation and public confidence and respond to major and critical incidents. 
    • Provides support on a high volume of internal and external communications needs including content development and execution around annual THINK conference.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree in Communications, Marketing Communications, Journalism or related field, or equivalent training and/or experience.
    • Minimum 10+ years of experience in a corporate or agency setting, managing corporate communications plans Demonstrated ability as a strong writer, manager and communications leader (expertise in project management and implementation).
    • Strategic thinker and strong counselor.
    • Proven ability to support and co-manage crisis communications, organizational change communications, employee communications.
    • Fundamental organizational communications strategies and tactics.
    • Experience in corporate reputation management, messaging and enterprise storytelling. 
    • Understanding of CO-OP’s business plan and overarching objectives and how to operationalize strategic communications to support meeting those objectives.
    • Ability to successfully manage projects and timelines.
    • Industry knowledge of credit union movement and how to articulate that purpose and mission throughout CO-OP’s communications.
    • Project professional confidence.
    • Calmly manage multiple projects under tight deadlines.
    • Ensure execution of projects in a timely, cost effective and efficient manner.
    • Work comfortably and effectively with all levels of employees.
    • Successfully influence peers and internal clients to achieve objectives.
    • Appreciate the value of collaboration and teamwork.
    • Use sound judgment to manage information to various internal and external audiences, consistent with CO-OP’s messages and positioning.
    • Operate independently to prioritize work plans and tasks to meet agreed-upon timeframes and deliverables.
    • Continually gauge the effectiveness of all communications activities, adjusting strategies and tactics as appropriate. 
    • Communicate results to management and track results for KPI purposes.
    • Willingness to travel occasionally (less than 20%)

    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.


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